The Lemon Tree Retreat and El Amparo is committed to protecting and respecting your privacy
This Privacy Notice explains
when and why we collect personal information about our current and potential customers, the conditions under which we might share it with others, how we keep it secure and your right to control what happens to it.
Who are we?
We are The Lemon Tree Retreat at El Amparo
When do we collect information from you?
We collect information about you when you book a holiday reservation with us, enquire about our facilities or visit our website.
What type of information do we collect, and why?
The Lemon Tree Retreat customers: When you book a reservation we will need to record your name and contact details. We use this to:
arrange your stay in line with your preferences
stay in contact with you before, during and immediately after your stay
make sure staff have basic information about you and your needs
arrange other services for you, if requested
seek feedback about your stay.
On Registration you have the option to opt in to receive a Loyalty Bonus Extra Discount and Offers for future stays.
Enquiries about The Lemon Tree Retreat: We collect very basic information from potential customers. If you send an enquiry, we will use and store your name, contact details and any preferences you have expressed, in order to send you a personalised reply.
Visitors to The Lemon Tree Retreat website: We use cookies on our website to provide anonymous data about browsing patterns. You can switch these off if you prefer, but please note that this may result in a loss of functionality when using our website.
Our lawful basis for collecting and processing your personal data under the General Data Protection Regulations is ‘legitimate interest’.
Who has access to your information?
We will never sell or rent your information to third parties.
We will need to share some of your information with third-party organisations in order to, process your payments or send opted in newsletters and other communications. This includes a payment gateway provider and our direct marketing partner. In doing so:
we will transmit any personal information securely
we will only disclose the personal information that the third party needs to deliver the service
we require third parties to keep your information secure and only use it in connection with our services
where organisations are based outside the European Economic Area (EEA) we expect them to use your data only to fulfil their role regarding your trip and never to share it with others.
Keeping your information secure
We take the following steps to ensure that your personal information is kept secure:
Hardware and software
High levels of security in the office with appropriate anti-virus software, firewalls, password-protected computers and locked storage for all key hardware.
Good practice in data handling
Regular deletion of unnecessary personal information and emails
Secure handling and disposal of any paperwork with personal details
Secure payment systems
When you pay The Lemon Tree Retreat, your card information is not held by us, but is collected directly by third party specialist payment processors with high levels of security
Personal customer accounts
We regularly review the information we hold and will delete it as soon as it is no longer needed. However, we will retain very basic information, so that we can stay in touch over the longer term if and only if you have asked us to ! 🙂
If you decide that you do not wish to continue receiving information from The Lemon Tree Retreat, send us a message and we will remove your details from our mailing lists.
Your rights
You have the right to ask for a copy of the information The Lemon Tree Retreat holds about you. Please use the contact details above.
Data protection officer
El Amparo’s data protection officer is Nick Day. He can be contacted at info@lemontreeretreat.com.
We keep this policy under regular review. It was last updated in June 2023