Privacy Policy

The Lemontree Retreat is committed to protecting and respecting your privacy

This Privacy Notice explains

when and why we collect personal information about our current and potential customers
the conditions under which we might share it with others
how we keep it secure
your right to control what happens to it.

Who are we?

We are The Lemontree Retreat
When do we collect information from you?

We collect information about you when you book a holiday reservationp with us, enquire about our facilities or visit our website.

What type of information do we collect, and why?

The Lemontree Retreat customers: When you book a reservation we will need to record your name and contact details. We use this to:

arrange your stay in line with your preferences
stay in contact with you before, during and after your stay
make sure staff have basic information about you and your needs
arrange other services for you, if requested
seek feedback after you return
send occasional information about promotions that might be of interest.

Enquiries about The Lemontree Retreat: We collect very basic information from potential customers. If you send an enquiry, we will use and store your name, contact details and any preferences you have expressed, in order to send you a personalised reply and to stay in touch with you.

Visitors to The Lemontree Retreat website: We use cookies on our website to provide anonymous data about browsing patterns. You can switch these off if you prefer, but please note that this may result in a loss of functionality when using our website.

Our lawful basis for collecting and processing your personal data under the General Data Protection Regulations is ‘legitimate interest’.

Who has access to your information?
We will never sell or rent your information to third parties.

We will need to share some of your information with third party organisations in order to, process your payments or send you newsletters and other communications. This includes, a payment gateway provider and our direct marketing partner. In doing so:

we will transmit any personal information securely
we will only disclose the personal information that the third party needs to deliver the service
we require third parties to keep your information secure and only use it in connection with our services
where organisations are based outside the European Economic Area (EEA) we expect them to use your data only to fulfil their role regarding your trip and never to share it with others.

Keeping your information secure

We take the following steps to ensure that your personal information is kept secure:

Hardware and software

High levels of security in the office with appropriate anti-virus software, firewalls, password-protected computers and locked storage for all key hardware.

Good practice in data handling

Regular deletion of unnecessary personal information and emails
Secure handling and disposal of any paperwork with personal details

Secure payment systems
When you pay The Lemontree Retreat, your card information is not held by us, but is collected directly by third party specialist payment processors with high levels of security

Personal customer accounts

We regularly review the information we hold and will delete it as soon as it is no longer needed. However, we will retain very basic information, so that we can stay in touch over the longer term.

We keep very basic details for people who have been in contact with The Lemontree Retreat, so that we can send occasional updates that might be of interest.

If you decide that you do not wish to continue receiving information from The Lemontree Retreat, we will remove your details from our mailing lists. You can change your marketing preferences at any time by selecting the ‘unsubscribe’ option on the email.

Your rights

You have the right to ask for a copy of the information The Lemontree Retreat holds about you. Please use the contact details above.

If you feel that your personal data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113, or via their website www.ico.org.uk/concerns.

Data protection officer

Oyster’s data protection officer is Nick Day. He can be contacted at info@thelemontreeretreat.com.

Review of The Lemontree Retreat’s privacy policy

We keep this policy under regular review. It was last updated in May 2018.